Delivery Orders
Receive and manage restaurant delivery orders with clear customer, payment and fulfilment details.
- Delivery details
- Order status
- Preparation workflow
- Handover information
RESTAURANT DELIVERY MANAGEMENT
Manage restaurant deliveries with a clearer workflow
Coordinate delivery orders, service areas, preparation, driver handovers and order status updates through a more organised restaurant workflow.
Live Delivery Hub
Dispatch & Handover Console
DEL
#DEL-8042 • Deliveroo
2x Gourmet Burger • £24.90
DIR
#DIR-1093 • Direct Website
1x Pizza Combo • £19.50
Service Zone Coverage3.5 Mile Radius
DELIVERY OPERATIONS
Keep delivery orders visible from acceptance to handover
Restaurant delivery management covers the steps required to receive, prepare, organise and complete delivery orders. A clear process helps kitchen, front-of-house and delivery teams understand what needs to happen next.
How a delivery order moves through the restaurant
1
Order received
The restaurant receives a delivery order from a direct channel or supported delivery platform.
2
Order confirmed
Staff review the items, customer details, payment and delivery information.
3
Kitchen preparation
The order is sent into the kitchen workflow and prepared for delivery.
4
Handover ready
The completed order is packed and prepared for the assigned driver or courier.
5
Delivery completed
The order status is updated after the delivery handover or completion.
KEY DELIVERY AREAS
What restaurants need to manage
Delivery Areas
Define where the restaurant can deliver and communicate availability before checkout.
- Delivery zones
- Postcode or distance rules
- Minimum order rules
- Delivery charges
Delivery Platforms
Manage supported marketplace orders from services such as Deliveroo, Uber Eats and Just Eat.
- Marketplace orders
- Platform visibility
- Fewer device switches
- Clear order sources
Order Tracking
Use clear preparation and fulfilment statuses so teams can understand the current stage of each order.
- Accepted
- Preparing
- Ready
- Collected
- Completed
Driver Handover
Provide staff and couriers with clear information when an order is ready for collection.
- Order reference
- Customer name
- Pickup status
- Delivery notes
Multi-location Delivery
Give restaurant groups location-level delivery visibility while maintaining shared operational standards.
- Location-specific areas
- Local order visibility
- Shared reporting
- User permissions
Balance direct delivery with marketplace reach
Direct Delivery Orders
- Ordered through the restaurant’s own website
- Greater control over branding
- Restaurant-defined delivery areas
- Direct customer relationship where consent is provided
- Requires restaurant-managed delivery operations
Delivery Marketplaces (Deliveroo, Uber Eats, Just Eat)
- Orders placed through marketplace apps
- Access to marketplace discovery
- Platform-managed customer experience
- May include courier services
- Platform fees and operating rules apply
Balanced Strategy: Many restaurants use both approaches: marketplaces for reach and direct ordering for stronger brand control and repeat customer relationships.
Restaurant delivery checklist
Completed 0 of 10 items
Use this checklist to identify gaps in the current delivery workflow.
Common delivery challenges
Delivery Problem:
If incoming orders arrive across different tablets or accounts, staff may not notice them quickly.
Delivery Improvement:
Centralise supported incoming orders and use clear alerts and status ownership.
Explore related delivery resources
Online Ordering
Learn how customers place direct collection and delivery orders online.
Operations
Explore restaurant workflows for orders, kitchens, teams and fulfilment.
Delivery Integrations
Explore Deliveroo, Uber Eats and Just Eat integrations supported across TabTake.
Restaurant Guides
Browse practical restaurant management, marketing and growth guides.
Delivery management FAQs
Restaurant delivery management is the process of receiving, preparing, organising and completing delivery orders across direct and third-party ordering channels.
DELIVER WITH CLARITY
Connect delivery orders with your restaurant workflow
Manage direct and marketplace delivery activity with clearer order, preparation and fulfilment visibility.